Shipping Policy

Effective Date: 28 July 2025

This Shipping Policy outlines how orders placed through the AVANTCHA website are processed, dispatched, and delivered. AVANTCHA products are operated and distributed in Thailand by TeaDeluxe Co.,Ltd. This policy applies to all retail and business orders fulfilled through the avantcha.co.th platform.

1. Scope of This Policy

This policy applies exclusively to the purchase and shipment of physical goods ordered via avantcha.co.th. Separate terms may apply for in-store purchases, events, workshops, or masterclasses and will be communicated at the point of engagement.

2. Shipping Carriers and Methods

AVANTCHA partners with DHL and Lalamove for Thai orders.

3. Shipping Rates

Shipping rates are calculated based on your account type (individual or business). The system dynamically applies free shipping thresholds, flat delivery rates and courier-specific rules.

Shipping Table

4. Dispatch and Delivery

All orders are processed Monday to Friday, excluding public holidays.

• Orders placed before 4:00 PM GST are dispatched on the same business day.
• Orders placed after 4:00 PM GST are dispatched the next business day.

Estimated delivery times:

• Lalamove: Delivered within 0-1 business day
• DHL Domestic: Delivered within 2–4 business days

Delivery timeframes begin from the date of dispatch. TeaDeluxe Co.,Ltd is not responsible for delays caused by force majeure events.

5. Tracking and Notifications

Once dispatched, you will receive shipping updates from our courier partners via email and SMS, including tracking and delivery management options.

6. Delivery Instructions and Contactless Options

Please ensure someone is available at your provided address to receive the shipment. Alternatively, you may request contactless delivery through the courier's tracking link once your order is en route.

We require a physical address — PO Boxes are not accepted.

For business addresses, we will make every effort to schedule deliveries before 6:00 PM.

7. Risk of Loss and Damages

Risk of loss or damage to goods passes to you upon successful delivery. Until then, TeaDeluxe Co.,Ltd retains full responsibility for the shipment.

8. Governing Law and Jurisdiction

This Shipping Policy is governed by the laws of the Kingdom of Thailand.

Any disputes arising from this policy shall fall under the exclusive jurisdiction of the Thai courts.

9. Contact

For questions related to this Shipping Policy, please contact us at:

TeaDeluxe Co.,Ltd
929 Sukhumvit Road, Wattana District, Klongton Nuea Sub-district
Bangkok, Thailand
CIN: 0105563048798
Email: th.customercare@avantcha.com

We reserve the right to modify this Policy at any time to reflect changes in legal requirements or business practices. Updated versions will be posted on this page with a new effective date. Please review this Policy periodically.