Privacy Policy
Last Updated: 12th February 2025
At AVANTCHA, we are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care. This Privacy & Cookie Policy outlines how we collect, use, and safeguard your data when you visit our website or interact with our services. By using our website, you agree to the terms set forth in this policy.
1. INFORMATION WE COLLECT
1.1 Personal Information Provided by You
- Name, email address, phone number
- Shipping and billing addresses
- Payment details (processed securely by third-party providers)
- Account login credentials
- Preferences for email marketing and communication
1.2 Automatically Collected Information
- Browsing behavior and session recordings (via Google Analytics 4, Meta Pixel, and Mouseflow)
- Device information (IP address, browser type, operating system)
- Geolocation data to personalize content and services
- Purchase history and preferences
1.3 Data from Third-Party Integrations
- Marketing & Analytics Tools: Google Analytics 4, Meta Pixel, Google Looker Studio, Google Tag Manager, Mouseflow
- Email Marketing Platform: Klaviyo (email preferences and engagement tracking)
- Fulfillment & Shipping: Quiqup and DHL Express (order details for delivery)
- Payment Providers: Stripe (for secure transactions)
- Advertising & Affiliates: Google Ads, Meta Ads, influencer collaborations
- Data Connectivity: Zapier (to automate workflows and connect data across platforms)
- Authentication & Security: Facebook OAuth, Google OAuth, Cloudflare
- Web & Design Elements: Google Fonts
2. HOW WE USE YOUR INFORMATION
- Process and fulfill your orders
- Personalize your shopping experience with AI-driven recommendations
- Improve our website and marketing strategies
- Send newsletters, promotions, and updates (only if you opt-in)
- Detect and prevent fraud
- Comply with legal and regulatory requirements
3. COOKIES & TRACKING TECHNOLOGIES
We use cookies and tracking technologies to improve your experience on our website. Cookies help us understand user behavior, analyze website traffic, and personalize content. By continuing to use our website, you consent to the use of cookies.
3.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality and security.
- Performance & Analytics Cookies: Help us analyze website usage and improve our services (e.g., Google Analytics 4, Meta Pixel, Mouseflow).
- Marketing Cookies: Used for targeted advertising through Google Ads and Meta Ads.
3.2 Managing Cookies
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling certain cookies may impact your experience on our website.
4. DATA SHARING & THIRD PARTIES
Your information is never sold. However, we share data with trusted partners strictly for operational and marketing purposes:
- Logistics & Fulfillment: Quiqup, DHL Express
- Payment Processing: Stripe
- Marketing & Analytics: Google Analytics 4, Meta Pixel, Google Looker Studio, Google Tag Manager, Klaviyo, Mouseflow
- Advertising & Affiliates: Google Ads, Meta Ads, influencer collaborations
- Data Connectivity & Automation: Zapier
- Authentication & Security: Facebook OAuth, Google OAuth, Cloudflare
- Web & Design Elements: Google Fonts
5. YOUR RIGHTS & CHOICES
5.1 GDPR (EU Customers)
- Access your personal data
- Request correction or deletion
- Object to data processing
- Request data portability
5.2 CCPA (California Residents)
- Request disclosure of collected data
- Request deletion of personal data
- Opt out of data sharing for advertising
To exercise your rights, contact us at th.customercare@avantcha.com.
6. CONTACT INFORMATION
Owner and Data Controller
TEA DELUXE CO.,LTD.
929 Sukhumvit Road
Klongton Nuea Sub-district, Wattana District
Bangkok 10110, Thailand
Owner contact email: contact@avantcha.com
If you have any questions about this Privacy & Cookie Policy or wish to exercise your rights, please contact us at:
Email: th.customercare@avantcha.com
This Privacy & Cookie Policy may be updated from time to time. Please review this page periodically for any changes.
